High-conflict employees and colleagues can wreak havoc on any size of type of workplace. They are the most likely people to file lawsuits and complaints against licenses and with the EEOC. In this 1-hour session, Bill Eddy, LCSW, Esq., interviewed by Megan Hunter, MBA, discusses their high-conflict behavior patterns and how to handle them using the C.A.R.S. method.

Bill Eddy is a licensed clinical social worker, licensed attorney with 18 years experience, a mediator, and President and co-founder of High Conflict Institute. He developed the "High-Conflict Personality" theory and teaches about high-conflict disputes to professionals and the general public. His theory is based on the premise that high-conflict disputes are driven by people with characteristics or traits of a personality disorder, such as Borderline Personality Disorder, Narcissistic Personality Disorder, Histrionic Personality Disorder, Antisocial Personality Disorder and Paranoid Personality Disorder. Understanding their conflict patterns makes them easily identifiable. Once you can identity a high-conflict person, it's imperative that you know how to deal with their fear-based logic and manage the conflict.